The price of the Products is displayed in lei in the Online Store and does not include value added tax.
The Price of the Products may be updated/modified at any time, and this update/modification will replace any previous price. Prices will apply to your order from the moment of order confirmation. The order is considered confirmed only after you make the payment based on the proforma invoice that you will receive by email from TMR, after initiating and processing the order. The tax invoice will be sent electronically to your e-mail address.

The payment of the Products will be made by payment order/bank transfer.

The shipping or delivery fee is not included in the displayed price. The shipping/delivery fee will be calculated depending on the value, weight, volume of the order and the type of product.

    When placing an order, the buyer/user can select either the option to pick up the products from the TMR branch network or the delivery option to the indicated delivery address. If the requested parts are in stock, TMR will notify the Buyer / User after confirming the order regarding the delivery term of the products or, as the case may be, about the term in which the Buyer / User can come at the Branch to pick up the ordered products. If the Buyer / User chose to personally pick up the product from the Branch, then the Buyer / User has the obligation to come at the Branch within not more than 4 working days from the date on which TMR has informed the Buyer / User that it can come to collect the products. After the expiry of this term, TMR will have the possibility to cancel the order and apply point IX of the Terms&Conditions document (POLICY OF ORDER WAIVER AND PRODUCTS RETURN).
Please note that, in some situations, the delivery term may be extended, which may result from the complexity of the order or the unavailability of all the parts in stock, from the congestion of the courier companies or from other reasons that are independent of TMR. In this situation, TMR will not be liable.
    You can track the status of the order placed from your account opened on the platform.
    For the delivery of the ordered Product(s), you must declare and verify the delivery address if you choose a different delivery address than the billing one. The delivery address must be on the territory of Romania.
    The products properly marked in the Online Store's shopping cart are exempted from delivery. These must be picked up by the client from the TMR Branches.

    If the requested Products are not in the TMR warehouse and must be ordered from the manufacturer, the delivery terms will be set according to the delivery terms notified by the manufacturer. If the specified delivery time is extended (the Products are not in the manufacturer's warehouse or cannot be delivered by the manufacturer, for reasons that TMR cannot control), TMR will immediately inform the Buyer / User about the revised estimated term for the delivery of the ordered Products.

    Upon receipt of the parcel, you have the responsibility to check it and ascertain its physical integrity. If you notice that it has been damaged or does not correspond to the placed order, you have the obligation to report to the courier and write down all the observations in the delivery document provided by the courier (AWB). TMR must be notified within 48 hours from receiving the parcel at the e-mail address parts@titanmachinery.ro, and you have the obligation to send the copy of the AWB on which the mentions about the status of the parcel are noted. Otherwise, in the absence of proof of damage / non-compliance of the parcel, TMR will find itself unable to settle the dispute regarding the delivery, not being liable.
    The customer has the obligation to verify the integrity of the parts and to report to the e-mail address parts@titanmachinery.ro any quantitative and/or qualitative differences within not more than 48 working hours from the receipt of the parcel.
    TMR does not take liability for the case in which the person who picks up the parcel is not the person designated/authorized by the Buyer / User in this respect.

    The online store is exclusively intended for Professionals, as defined in the first part of the document. According to the legal norms in force, in the case of Professionals, we reserve the right not to comply with the application for return / waiver of the order or to accept the return / waiver of the order, but with the refund of the value of the Products and, as the case may be, with the Buyer / User bearing the costs with the fulfilment of the order (e.g. transport costs). For more information about waiver of the order or return, please contact the support department at the e-mail address parts@titanmachinery.ro and you will be guided.

    In the exceptional case in which the Seller accepts the return / waiver of the order, the return application must be submitted within not more than 14 working days from the invoice date, with the explicit expression of TMR’s return agreement.
    If the parts are accepted to be returned, the parts must meet the following requirements:
        - the parts must be delivered in their original packaging, undamaged, and clean.
        - the parts must not have installation marks, blows, scratches, missing or damaged components.

    The Buyer benefits from the warranty granted by the manufacturer of the products. The conformity of the products must be checked upon delivery and any nonconformities must be reported to TMR at the e-mail address: parts@titanmachinery.ro.
    In case in the warranty period from the date of products purchase, the products have manufacturing defects, the Buyer will be able to contact TMR at the e-mail address parts@titanmachinery.ro or at the phone number +40213504935, providing details on the malfunction. Any product warranty application must be supported by the purchase invoice of the relevant product.
    The Product’s (spare parts) warranty is not granted if the defect occurred due to the following reasons:
        - The defect of the spare part occurred as a result of incorrect installation or because of the use in an assembly with other worn, defective or modified components;
        - The part must be installed by a dealer authorized by the machine manufacturer;
        - The spare part was used for other application than the one indicated by the manufacturer of the machine on which it is installation or it replaced a part with different specifications;
        - The defect of the part has occurred as a result of improper use, incorrect or insufficient maintenance of the part or of the machine or as a result of failure to carry out regular maintenance, as recommended by the machine manufacturer;
        - The defect of the part occurred as a result of the fact that the part or the machine was damaged by atmospheric influences or other factors (thermal, electrical, mechanical shocks, etc.);
        - The part shows traces of wear, blows, scratches, folds, ruptures or distortions.

Working hours, excluding bank/legal holidays: Monday-Friday 8:00-17:00.
Any modifications to the working hours will be announced.
Orders placed outside working hours will be processed starting the next working day.

Creating an account and log in are mandatory to be able to order.

• Click on “Log in”
• Complete the fields from registration form with identification data of your company
• Accept Terms & Conditions
• Confirm your email address used to create the account by accessing the link you received via email

• Click on “Log in”
• Complete the fields from registration form with identification data of your company
• Accept Terms & Conditions
• Confirm your email address used to create the account by accessing the link you received via email

• Promotional prices
• Order statuses
• Order history
• Save products in Wish List
• One click away re-order

• Log in or create an account
• Discover the products you need depending on category, brand or product code
• Choose your products, select quantity then click “Add to Cart”
• Go to Cart, check your products then click “Place Order”
• Choose your order delivery method

After placing an order, a Titan Machinery Romania SRL representative will contact you via e-mail/phone to validate the ordered products and to inform you about transport fees and/or any other additional fees. You will receive the final offer by email. Confirmation of the final order will be made after the payment has been registered according to the final offer.
You can pay by Bank Transfer to TITAN MACHINERY ROMANIA SRL as follows:
• IBAN EUR: RO96 RZBR 0000 0600 1419 2578 – SWIFT: RZBRROBU
• IBAN RON: RO53 RZBR 0000 0600 1419 2576

• Parcels are shipped via a courier service.
• Personal pick-up from Titan Machinery Romania branches is available.
• For any other information please check Terms & Conditions.

In “My Account”, go to “My Orders”. To check a specific order, click on order number.

To change an order, please contact us as soon as possible at the parts@titanmachinery.ro email address. Changes may be done depending on order status and product availability.

Please check Terms & Conditions

We offer technical support and advice for the products you have purchased and can help you with any questions or problems related to our products or the administration of your account. You can contact us at parts@titanmachinery.ro

You can follow our promotions and special offers on our website, on social media or by subscribing to our newsletter.

We offer assembly services only in Romania. In case you are interested in getting an offer for service, please contact us at parts@titanmachinery.ro.

Please check Terms & Conditions